A new LIMS system is a long term investment that is pivotal to maintaining laboratory processes. Therefore, it’s important to choose a LIMS provider that will offer reliable ongoing customer support. As part of every annual agreement with Wavefront Software is our support contract. This includes access to a customer support portal that allows them to submit tickets to report any issues or questions. These tickets are reviewed and responded to by knowledgeable Wavefront employees, never a call center. This portal also includes hundreds of articles and videos that can help you answer many questions or explore new solutions.