A new LIMS system is a long term investment that is pivotal to maintaining laboratory processes. Therefore, it’s important to choose a LIMS provider that will offer reliable ongoing customer support. As part of every annual agreement with Wavefront Software is our support contract. This includes access to a customer support portal that allows them to submit tickets to report any issues or questions. These tickets are reviewed and responded to by knowledgeable Wavefront employees, never a call center. This portal also includes hundreds of articles and videos that can help you answer many questions or explore new solutions.
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About the Author: Ashley Carter
Ashley Carter is the Sales and Marketing Operations Manager at Wavefront Software, leveraging her experience in sales and project management honed over several years with the company. Before joining Wavefront, Ashley spearheaded the implementation of Wavefront LIMS at an advanced materials laboratory while serving as a technical quality engineer. With dual master's degrees in Metallurgical and Mineral Process Engineering, along with Engineering Management, Ashley brings a unique blend of technical expertise and strategic acumen to her role, ensuring seamless integration of technology and business objectives in the laboratory industry.
In her spare time, Ashley enjoys traveling all over the world, reading almost all genres of books, and playing with her dog, Everest.
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