by Ashley Carter


Artificial Intelligence has taken off in nearly all industries much faster than most expected. Laboratory Information Management Systems (LIMS) are not to be left out. According to PR Newswire, the integration of AI and machine learning with LIMS technology will continue to increase.

Wavefront LIMS is at the forefront of this advancement. We are making AI available to our customers with our Chatbot feature in March of 2024.

Wavefront Chatbot view

Chatbot in Wavefront LIMS

AI encompasses a lot of areas, so what does the inclusion of the Chatbot mean for users of Wavefront LIMS?

  • Training – Turnover happens and some of the nuances of how to make basic configurations in the system can be lost. Wavefront has many extremely helpful articles and videos to help guide users on these configurations. However, finding the right article or video can be a bit daunting. Chatbot has access to all of the articles and videos developed in the Wavefront Support Portal Knowledge Base. Asking Chatbot instead can get you to the right answer much faster.
  • Compile Complicated Answers – Sometimes, the first question kicks off a string of more questions. Chatbot uses AI to pull information from Wavefront’s knowledge base. It saves your questions so you can build on the conversation and find the information you’re searching for.
  • Find Articles & Videos – Not only can Chatbot provide your answer, but it also provides links to articles and videos from Wavefront’s knowledgebase. This allows you to dive deeper into the content at your fingertips.

Find out what new features Wavefront is working on that can help your laboratory excel. Schedule a demo today!

Wavefront LIMS is pioneering AI integration in laboratory software with its new Chatbot feature. Chatbot harnesses artificial intelligence to provide fast, comprehensive answers to questions, compile complex responses, and link relevant training content. As a leader in LIMS innovation, Wavefront’s Chatbot enables users to easily get the precise data they need to maximize productivity. Get a sneak peek at the future of lab software. Schedule a demo with Wavefront Software today to see Chatbot and other cutting-edge features designed for the lab of tomorrow, today. With AI-driven tools like Chatbot, Wavefront is defining the next generation of LIMS.

About the Author: Ashley Carter

Ashley Carter is the Sales and Marketing Operations Manager at Wavefront Software, leveraging her experience in sales and project management honed over several years with the company. Before joining Wavefront, Ashley spearheaded the implementation of Wavefront LIMS at an advanced materials laboratory while serving as a technical quality engineer. With dual master's degrees in Metallurgical and Mineral Process Engineering, along with Engineering Management, Ashley brings a unique blend of technical expertise and strategic acumen to her role, ensuring seamless integration of technology and business objectives in the laboratory industry. In her spare time, Ashley enjoys traveling all over the world, reading almost all genres of books, and playing with her dog, Everest.


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