#3 – Organized Communication
What type of request is the customer making? Is it for testing, engineering review, on-site analysis? Each option may have different information required. Using the LIMS Customer Portal, the laboratory can create different request types to be available to their customer. Each request type can have different fields so you’re sure that the customer is presented with the correct information. Better yet, the information the customer provides will flow all the way through LIMS, so you don’t have to worry about manual data entry or job creation.