When developing a business case for purchasing a LIMS, it’s important to not overlook the long-term. Implementing a system that is so vital to your laboratory and business processes is not a short term solution. Therefore, the value of having that long-term, supported relationship with trusted LIMS provider is just as important as return on investment. If your lab is working with a home-grown system or a solution that is no longer supported, you will understand the risk of continuing with it (Windows rolls out changes twice per month). Typically, something as simple as capturing new information about a sample, or creating a new test can be prohibitive. Additionally, the systems around us are constantly changing, and your LIMS should be able to handle that. Without a solid support from the LIMS provider, this becomes very difficult.
Wavefront LIMS was designed with growth of their customers in mind. Configuring new tests or capturing new information about a sample can be done by the user, without any coding experience or help from Wavefront personnel. Additionally, Wavefront regularly releases new version with bug fixes and new features that are available for our customers when they’re ready to update.
Wavefront LIMS has been around for over 20 years with an extremely low turnover rate for employees and never outsourcing support. Which means that the people supporting your Wavefront LIMS work for Wavefront and know the product best. To put this in perspective, when you run into an issue or want to incorporate a new feature, having reliable and knowledgeable support from Wavefront LIMS means faster response times and functionality that otherwise may not be an option.