The Wavefront LIMS Laboratory Customer Portal revolutionizes laboratory-client interactions by empowering customers with self-service capabilities. This comprehensive portal streamlines request submission by allowing you to define required fields, ensuring complete and accurate information every time. Customers can effortlessly track request statuses through their portal view, eliminating the need for frequent status inquiries to your lab staff. Furthermore, the Laboratory Customer Portal automates report generation and delivery, providing customers with instant access to their finalized test results while freeing your team from manual report management tasks. With its user-friendly interface and time-saving features, the Wavefront LIMS Customer Portal enhances efficiency, communication, and customer satisfaction throughout the testing lifecycle.

Wavefront Laboratory Customer Portal

Streamline Customer Requests with Required Fields

The Wavefront LIMS Laboratory Customer Portal ensures that customer requests are complete and accurate. With the ability to create multiple request types, each with its own customizable set of fields, you can streamline the submission process and minimize confusion. Require specific fields to be filled out, ensuring that your customers provide all the necessary information for their requests. This comprehensive yet flexible approach guarantees that you receive all the data you need for efficient processing, every time.

Self-Service Request Tracking

The Wavefront LIMS Laboratory Customer Portal streamlines request management by enabling self-service status checks for your customers. By defining the fields visible in their portal view, you provide customers with the essential information they need to track requests independently. This self-service approach eliminates the need for customers to contact your lab staff directly, saving valuable time and allowing your team to focus on mission-critical laboratory work efficiently.

Effortless Report Delivery and Retrieval with the Laboratory Customer Portal

Streamline your workflows with the Wavefront LIMS Laboratory Customer Portal’s automated report compilation and delivery. Upon test completion, the system seamlessly generates comprehensive reports in your desired format and publishes them directly to the customer’s portal dashboard. Customers receive email notifications when reports are available, eliminating the need for manual distribution. Should customers misplace their copies, they can conveniently retrieve the reports from the portal anytime, anywhere. This self-service access to test results frees your staff from time-consuming report management tasks, enabling them to focus on core laboratory operations.